Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below unless the context indicates otherwise:

• "dac69", "we", "us", "our" — the dac69 platform and its parent, subsidiary, and affiliated entities operating the online betting and gaming services accessible at dac69.cam.
• "Platform" — the dac69 website, mobile-optimized site, and all associated services, features, and content available at dac69.cam.
• "Player", "you", "your" — any individual who accesses the Platform, registers an account, or otherwise interacts with dac69's services.
• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, including name, contact details, financial account information, device identifiers, and behavioral data.
• "Processing" — any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
• "Controller" — the entity that determines the purposes and means of processing Personal Data; for the purposes of this Policy, dac69 is the Data Controller.
• "Processor" — a third party that processes Personal Data on behalf of dac69 under a binding contractual arrangement (e.g., payment processors, KYC verification providers).
• "KYC" — Know Your Customer; the identity and document verification programme maintained by dac69 in accordance with its international licensing and anti-money laundering obligations.
• "AML" — Anti-Money Laundering; the legal and procedural framework under which dac69 monitors and reports suspicious financial activity.
• "Consent" — a freely given, specific, informed, and unambiguous indication of agreement by a Player to the processing of their Personal Data for a stated purpose.
• "IDR" / "Rupiah" — Indonesian Rupiah, the sole currency in which all account balances, deposits, and withdrawals are denominated on the Platform.

This Privacy Policy applies to all Personal Data collected, processed, and stored by dac69 in connection with the operation of the Platform. It covers data obtained from Players who are residents of Indonesia, as well as any individual who accesses or interacts with the Platform regardless of their geographic location, subject to the restrictions set out in the dac69 Terms & Conditions.

This Policy should be read alongside the dac69 Terms & Conditions and Responsible Gaming Policy, each of which is incorporated by reference. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your Personal Data as described herein.

If you have any questions about the scope of this Policy or how it applies to your specific circumstances, please contact our Data Protection team using the details in Section 15.

dac69 collects Personal Data across several categories, depending on how you interact with the Platform. The table below summarizes the main data types we process:

dac69 does not intentionally collect special-category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily provide such information in a support communication or it is strictly required for a specific regulatory purpose.

dac69 collects Personal Data through the following channels:

4.1 Direct Interactions

You provide Personal Data directly when you: register an account; complete KYC verification; make a deposit or request a withdrawal; contact customer support via live chat or email; participate in a promotion or survey; or update your account profile settings.

4.2 Automated Technologies

When you access the Platform, dac69's servers and analytics tools automatically record Technical Data and Usage Data. This includes your IP address, the pages you visit, the games you play, your session length, and the device and browser you use. This data is collected using server logs, cookies, pixel tags, and similar technologies — see Section 9 for full details on our cookie practices.

4.3 Third-Party Sources

dac69 may receive Personal Data about you from trusted third-party sources, including:

• KYC and identity verification providers — to confirm your identity, age, and document authenticity as part of the mandatory KYC process.
• Payment processors and financial institutions — including BCA, BRI, BNI, Mandiri, and e-wallet platforms such as OVO, DANA, GoPay, and ShopeePay — to confirm the status of transactions and detect fraudulent payment activity.
• Fraud and AML screening services — which may provide risk scores or sanctions-list matches associated with your identity or payment details.
• Publicly available sources — such as official government registries, where necessary to verify information you have provided.

In all cases, dac69 ensures that third-party data sources are reputable and that data is received under appropriate legal bases.

dac69 processes your Personal Data only where a valid legal basis exists. The table below maps each processing purpose to its corresponding legal basis:

Where processing is based on your Consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, update your preferences in the Account dashboard or contact support.

dac69 does not sell your Personal Data. We may share it with the following categories of recipients, strictly on a need-to-know basis and under appropriate data-processing agreements:

6.1 Service Providers (Processors)

• KYC and identity verification providers — to authenticate documents and confirm player eligibility under our 21+ age restriction policy.
• Payment processors — including the banking networks of BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, and e-wallet operators OVO, DANA, GoPay, ShopeePay, and LinkAja — to facilitate IDR deposits and withdrawals.
• Game software providers — such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft — which may receive limited session data necessary for game delivery and dispute resolution.
• Cloud infrastructure and hosting providers — who store and process Platform data on secured servers under binding data-processing agreements.
• Fraud prevention and AML screening services — to protect the Platform and its players from financial crime.
• Customer support platforms — to manage live chat, email, and support-ticket workflows.

6.2 Legal and Regulatory Authorities

dac69 may disclose your Personal Data to competent governmental, regulatory, or law enforcement authorities where required by applicable law, court order, or the conditions of our international operating licence. In such cases, dac69 will disclose only the minimum data necessary to satisfy the legal requirement.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of dac69's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy implications via the email address registered to your account, with reasonable advance notice.

dac69 operates under an international licence and uses service providers located in multiple countries. As a result, your Personal Data may be transferred to, stored in, and processed in countries outside Indonesia. These countries may not have data protection laws equivalent in strength to those of Indonesia or the European Union.

When Personal Data is transferred internationally, dac69 ensures that adequate safeguards are in place, which may include:

• Binding contractual clauses in data-processing agreements with all Processors, requiring them to handle data in accordance with standards at least equivalent to those described in this Policy.
• Technical security measures, including encryption in transit and at rest, to protect data during cross-border transfer.
• Access controls that limit data exposure to personnel who require it for specific, documented operational purposes.

If you would like more information about the specific safeguards in place for international data transfers relevant to your account, please contact our Data Protection team at the address in Section 15.

dac69 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or our international licensing obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with dac69, plus a minimum of five (5) years following account closure, to satisfy AML and licensing audit requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with standard AML record-keeping obligations.
• KYC verification documents: Retained for the duration of the account relationship plus five (5) years following closure, or longer if required by a specific regulatory instruction or ongoing investigation.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer where the communication is relevant to an open complaint or legal dispute.
• Technical and usage data (analytics): Retained in aggregated or pseudonymized form for up to twenty-four (24) months.
• Marketing preference data: Retained until you withdraw consent or close your account, whichever is earlier.

At the end of the applicable retention period, Personal Data is securely deleted or anonymized in a manner that prevents re-identification. Where deletion is not immediately possible due to backup or archival constraints, dac69 will isolate the data from active processing until deletion can be completed.

dac69 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, analyze usage patterns, and — where you have consented — deliver personalized content and promotional offers. A summary of the cookie categories we use is provided below:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to operate. They manage your login session, maintain account security, and enable core features such as game loading and payment processing. You cannot opt out of strictly necessary cookies without disabling the Platform entirely.

9.2 Analytics Cookies

Analytics cookies collect anonymized or pseudonymized data about how Players navigate the Platform — which pages are visited most, how long sessions last, and where players encounter errors. This information helps dac69 improve the Platform experience. These cookies do not identify you personally.

9.3 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, game category, or display settings — so you do not need to re-enter them on each visit.

9.4 Marketing & Personalization Cookies

Where you have provided consent, marketing cookies allow dac69 to tailor promotional messages and game recommendations to your activity on the Platform. You may withdraw this consent at any time by updating your cookie preferences in the Account settings panel.

As a Player registered with dac69, you have the following rights with respect to your Personal Data. To exercise any of these rights, submit a written request to the contact address in Section 15. dac69 will respond within thirty (30) days of receiving a valid request.

• Right of Access: You may request a copy of the Personal Data dac69 holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: If any of the Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update many details directly through your Account profile settings.
• Right to Erasure ("Right to Be Forgotten"): You may request that dac69 delete your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interests grounds and dac69 has no overriding justification to continue. Note that this right is subject to dac69's legal retention obligations — we cannot erase data we are legally required to retain.
• Right to Restrict Processing: You may request that dac69 pause the processing of your Personal Data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that dac69 provide your Personal Data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to processing based on dac69's legitimate interests, including profiling. You also have an absolute right to object to processing of your Personal Data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

The Platform is strictly intended for adults aged 21 and over. dac69 does not knowingly collect, process, or store Personal Data from individuals under the age of 21. If we become aware that a minor has registered an account or provided Personal Data without verified parental consent, we will immediately close that account, void any associated transactions, and securely delete all data relating to that individual.

If you are a parent or guardian and believe that a minor under your care has accessed or registered on the Platform, please contact us immediately at the address in Section 15 so that we can take prompt remedial action.

dac69 employs age-verification tools at the point of registration and may request documentary proof of age (such as an Indonesian KTP or passport) at any stage of the account lifecycle. Players who fail age verification will have their account suspended pending resolution.

dac69 implements a layered security architecture to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. Our technical and organizational security measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the Platform.
• Encryption at rest for sensitive Personal Data and financial records stored on our servers.
• Role-based access controls ensuring that only authorized personnel with a documented operational need can access specific categories of Personal Data.
• Multi-factor authentication (MFA) for internal staff accessing data management systems.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Intrusion detection and monitoring systems that alert the security team to anomalous activity in real time.
• Secure data disposal procedures for physical media and digital records that have reached the end of their retention period.
• Staff training on data protection obligations, phishing awareness, and incident response procedures.

In the event of a Personal Data breach that is likely to result in a high risk to your rights and freedoms, dac69 will notify affected Players without undue delay and take all reasonable steps to contain the breach and mitigate its impact.

The Platform may, from time to time, contain references or contextual mentions of third-party services — such as payment networks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay), or game studios (Pragmatic Play, Evolution Gaming). Where links to external websites are present, dac69 is not responsible for the privacy practices or content of those third-party sites.

This Privacy Policy applies solely to data processed by dac69 through the Platform at dac69.cam. When you interact with a third-party payment gateway, e-wallet application, or game studio interface, the privacy policy of that third party governs the data they collect. dac69 encourages you to review the privacy notices of any third-party service before providing your Personal Data to them directly.

dac69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, legal obligations, or the features available on the Platform. The date of the most recent revision is displayed at the top of this page.

Where amendments are material — meaning they could reasonably affect your rights or the way in which your Personal Data is used — dac69 will notify registered Players via the email address on file at least seven (7) days before the changes take effect. For minor clarifications or non-substantive edits, the updated Policy will be published on this page without individual notification.

Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree with the revised terms, you should discontinue use of the Platform and contact support to initiate account closure.

If you have any questions about this Privacy Policy, wish to exercise one of your data rights, or want to raise a concern about how dac69 handles your Personal Data, please contact our Data Protection team using the following details:

• Email (plain text — not a link): [email protected]
• Subject Line: Please include "Privacy Request" or "Data Protection Query" in the subject line to ensure prompt routing to the correct team.
• Response Time: Data rights requests will be acknowledged within 48 hours and substantively responded to within 30 calendar days of receipt of a valid, authenticated request.
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day (17 August).
• Primary Time Zone: Western Indonesia Time (WIB, UTC+7).

15.1 Complaints

If you are not satisfied with dac69's response to a privacy concern or data rights request, you may escalate the matter to the independent supervisory authority or dispute resolution body designated under dac69's international operating licence. Details of the applicable authority will be provided upon request or in the formal response to your complaint.